生效日期:2026 年 11 月 11 日
西安中领网络科技有限公司(以下简称"我们")重视您的个人信息保护。本政策说明我们通过 WhatsApp 等渠道为您提供客户服务时,如何收集、使用、存储和保护您的信息。
当您通过 WhatsApp 与我们联系时,我们会收到并保存:您的 WhatsApp 电话号码、您设置的显示名称、您发送的消息内容(文字及您主动发送的图片、文件等)、消息时间以及消息送达状态。我们不会收集与客户服务无关的信息。
我们仅将上述信息用于:答复您的咨询、处理订单及售后、在必要时转交人工客服跟进、改进服务质量,以及履行法律义务。我们不会出售您的个人信息,也不会将其用于与本服务无关的营销。
为了及时答复常见问题,我们使用智能助手生成部分回复。为此,您的消息文字会发送至我们委托的大语言模型服务提供商(DeepSeek)进行处理,仅用于生成本次回复。消息的收发通过 Meta 平台公司提供的 WhatsApp Business 平台完成,Meta 对其处理的数据适用其自身的隐私政策。我们的服务器托管在 Vultr(新加坡)。除上述服务提供商及法律要求外,我们不会向任何第三方共享您的信息。
您的信息存储在我们控制的服务器上,传输过程使用 HTTPS 加密,访问凭据仅限授权人员使用。对话记录默认保留不超过 12 个月,之后删除或匿名化,法律另有要求的除外。
您可以随时要求查询、更正或删除我们保存的您的信息,或要求停止接收我们的消息。在 WhatsApp 中回复"退订"或通过下方方式联系我们即可,我们会在 15 个工作日内处理。
我们的服务面向成年人。如您未满 18 周岁,请在监护人同意和指导下使用。
本政策如有更新,我们会在本页面公布新版本并更新生效日期。
西安中领网络科技有限公司
地址:陕西省西安市未央区太华北路大明宫万达广场3号甲写30905-01室
电话:+86 136 2929 9749
邮箱:songhaifeng2026@gmail.com
Effective date: November 11, 2026
Xi'an Zhongling Network Technology Co., Ltd. ("we") respects your privacy. This policy explains how we collect, use, store and protect information when we provide customer service to you via WhatsApp and other channels.
When you contact us on WhatsApp we receive and store your WhatsApp phone number, your display name, the content of the messages you send (text and any images or files you choose to send), message timestamps and delivery status.
Only to answer your enquiries, process orders and after-sales requests, hand your conversation to our staff when needed, improve our service and comply with legal obligations. We do not sell your personal information.
Some replies are generated by an automated assistant. To do this, the text of your message is sent to our large-language-model provider (DeepSeek) solely to generate the reply. Messages are delivered through the WhatsApp Business Platform operated by Meta Platforms, whose own privacy policy applies to data it processes. Our servers are hosted by Vultr in Singapore. We do not share your information with other third parties except as required by law.
Data is stored on servers we control and transmitted over HTTPS. Conversation records are kept for no more than 12 months and then deleted or anonymised, unless the law requires otherwise.
You may ask us at any time to access, correct or delete your information, or to stop sending you messages. Reply "STOP" on WhatsApp or contact us below; we will respond within 15 business days.
Our service is intended for adults. Users under 18 should use it only with a guardian's consent.
We will post any updates on this page and revise the effective date.
Xi'an Zhongling Network Technology Co., Ltd.
Room 30905-01, Office Tower A, Building 3, Daming Palace Wanda Plaza, Taihua North Road, Weiyang District, Xi'an, Shaanxi, China
Phone: +86 136 2929 9749
Email: songhaifeng2026@gmail.com